COVID-19: We are focussed on our Members

Dear Members,

These are unprecedented times, so I wanted to reach out and update Members on our response to Coronavirus.

Our key priority is the health of our people, our Members and their families.

Since the start of the Coronavirus outbreak, First Option Bank has enacted its Pandemic Response Plan and has taken early precautions.

Our operational resilience is strong and we already have teams working remotely, so we are well prepared to ensure the seamless operation of the bank.

Ways of Banking

You can access your accounts any time via Internet Banking, Phone Banking and the First Option Easy App.

We’re also available over the phone and encourage you to leave a message via 1300 855 675 or simply email on

Financial Support

We understand that the impact of the Coronavirus could affect you financially. If you require assistance then please call us.

Thank You

A pandemic is a time of uncertainty and our Team are doing a fantastic job under the circumstances. I have also taken some calls from members with messages of ongoing support.

A big thank you to our Members whose ongoing support is very much appreciated.

Best wishes.

Dean Jepsen